Your trust is our priority: Learn how we protect and use your business information
Total Consulting Group, commercially known as Total Consulting Group, located at Calle Ruiz Cortinez 3035 Int. 711, Mitras Centro, Monterrey, Nuevo León, 64460, Mexico, is responsible for the use and protection of your personal data.
PRIMARY PURPOSES
The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:
- Responding to messages sent through the contact form.
- Providing any requested service.
- Administrative, contractual, and billing management.
- Communication necessary during the services relationship.
- Sending commercial proposals and quotes.
SECONDARY PURPOSES
In addition, we will use your personal information for the following secondary purposes, which are not necessary for the requested service, but which allow us and make it easier for us to provide you with better service:
- Marketing or advertising
- Commercial prospecting.
- Sending information about services and content.
- Participation in market research and service improvement.
- Use in success stories (always with express authorization).
PERSONAL DATA COLLECTED
For the purposes indicated in this privacy notice, we may collect your identification and contact data, employment data, asset and/or financial data, business/organizational data, project/need data, operational data, and commercial relationship data.
DATA TRANSFERS
We inform you that your personal data is shared within and outside the country with the following persons, companies, organizations, or authorities other than us, for the following purposes:
- Specialized partners for project execution.
- Technology service providers.
- Authorities when legally required.
ARCO RIGHTS
You have the right to know what personal data we hold about you, what we use it for, and the conditions of the use we make of it (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request that we delete it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights (Access, Rectification, Cancellation and Opposition).
To exercise any of the ARCO rights, you must submit the corresponding request through soluciones@totalconsulting.net. Your request will be answered within a maximum period of 15 business days.
DATA COLLECTED BY THE WEBSITE
Our website automatically collects the following data:
- Identifiers, usernames, and session passwords.
- User's preferred language.
- Region where the user is located.
- User's browser type.
- User's operating system type.
- Date and time of the start and end of a user's session.
Contact
For more information about this privacy notice, you may contact us at:
Email: soluciones@totalconsulting.net
Website: https://www.totalconsulting.com.mx
Last updated: October 6, 2025
